(Ferrovial) Heathrow Express

This is one of the most successful high-speed airport rail links in the world. It boasts customer satisfaction scores of more than 97% and a reliability score of over 99%.

The company has improved the customer experience by introducing new services, such as the launch of free WiFi Internet, e-ticketing, Onboard Express TV, self-service check-in and flight information screens located at Paddington Railway Station. Passengers can also benefit from the first video wall in Europe: 450 screens installed in the tunnels which broadcast 15-second advertisements and which have become an experience that is part of the journey for passengers as well as a source of revenues.