(Ferrovial) Quality Policy

Our policy of quality is described in the Strategic Quality Plan which covers the policies for Prevention of Occupational and Environmental Hazards.

Strategic Quality Plan

Our construction works and services aim to fulfill our customers requirements, offering them the best prices, delivering on time and supplying the requisite quality, as well as ensuring high profitability.

We intend to be known in Spain and abroad as leaders in the market on account of  the high level of satisfaction we give our customers, employees and shareholders.

The principles on which we base our actions:

• Clients are our center of attention: We concentrate our actions on appreciating our customers requirements, that is, the purpose of the construction works and services, in terms of quality, cost and deadline.
• Profitability: our guarantee for the future: A sound financial position and shareholder satisfaction are attained by generating a satisfactory level of profits and by fulfilling customer requirements.
• Our employees are the key to quality: we need their commitment: We motivate all members of the organization to participate in our success, through special training and other programs. We consider that the best guarantee of our employees safety and health is a policy of preventing hazards in the workplace.
• Suppliers and subcontractors play a vital role: We look upon our suppliers and subcontractors as collaborators for the long term, focusing on mutual benefit, and combining endeavors and creativity so that customers receive consistently improved quality and services.
• Continuous improvements: necessary for our success: We aim at excellence in terms of our projects, services, technical skills, human relations and competitivity.
• Everyone is responsible for quality: Quality is achieved through a forward-looking approach, not inspection. All those involved are responsible for the quality of our products and services.
• Respect for society and the environment: essential to our activities: We aim at making a positive contribution to society while respecting the environment.