(Ferrovial) Improvement Projects

Ferrovial seeks excellence in everything it does, evaluating the key aspects of activities and implementing management systems to constantly improve its processes, technical capacities and performance.

Normateca and Ambienteca

Through the Ambienteca and Normateca applications and its internal procedures, Ferrovial guarantees compliance with current regulations and legislation, fulfilling one of the principles of its policy “The value of commitment: We are an organization that fulfi lls its commitments. We abide by current legislation and fulfi ll the agreements signed with customers and users, ensuring the quality and safety, as well as environmental performance, of products and services.”

The Ambienteca application enables business managers to f nd out about environmental legal requirements that apply to particular contract in Spain. In addition, the user can run open searches of legislation by topic, activity, area, title or code. Over the year, 1,519 technical regulations were added to the Normateca (technical regulation library).

GREPA (After-Sale Incident Management)

By using the GREPA application, Ferrovial Agroman speeds up the management of incidents that appear during the after-sales phase. In 2011, 9 property developments were added to the database – 984 housing units had 11,057 after-sales incidents. These figures, together with 26 previous property developments, provide the following indicators: 35 property developments; 3,351 housing units; 54,309 after-sales incidents, with average number of after-sales incidents per housing unit of 16.

The application has achieved its objective of improving customer satisfaction in the after-sales phase.

SIC (Integrated Quality Management System)

Ferrovial Agroman has implemented SIC across 100% of its worksites, and Cadagua, in 92.31% of its sites. This application can be used to prepare and monitor Quality Assurance Plans at the worksites. And thanks to the direct access environment, information can be transmitted and data made available in real time.  

Cespa

The following important or improvement projects in the area of quality and environment were carried out in 2011:

- MIRAT, a practical guide for application of the risk analysis and report drafting methodology, is now complete. The methodology was presented to the employers’ organization CEOE in October 2011. Cespa agreed together with the CEOE to send it to the Ministry of Agriculture, Food and Environment. A meeting is planned soon with the rest of the members of ASELIP to communicate the results of this presentation, and also with the new Director of Quality and Environment from the Ministry of Agriculture, Food and Environment.

- NEO (Standardization for Operational Excellence) project. This is a strategic project that reviews internal procedures with the aim of identifying points of improvement or best practices to be shared.The main aim is to achieve higher efficiency and to increase the quality of the services provided.

In order to communicate the developments in the project, Cespa created “NEOticias”, available on paper or online, so that the  entire company can be involved in this strategic project.

EMMOS

Ferroser is developing a computer tool called EMMOS (Energy Management and Monitoring Opera-tional System) to control energyconsumption and monitor the effi ciency measures taken at the facilities, alarm control, etc. It will enable remote control of energy efficiency of all the services contracted under this arrangement. The project started in 2010 is still being developed in line with the goals set initially.