Our Commitment with Airports

At Ferrovial Airports we believe that the future of airports lies on two essential premises: the design of ambitious investment programmes, and an environmentally-friendly airport management approach.


Ferrovial Airports

Sustainability and innovation are at the forefront of Ferrovial’s approach to managing airports. We invest in energy-efficient technologies and renewable energy. We are also committed to improving passenger experience through R&D projects.

  • Heathrow’s Energy Centre is the UK’s largest biomass facility.
  • Heathrow’s Terminal 2 is a benchmark for sustainability within the industry. It is the first airport terminal in the world to obtain BREEAM environmental certification.
  • Heathrow has a unique system of driverless electric vehicles.
  • We are continuously working on new initiatives at all our airports to reduce operational environmental impact and improve the efficiency and sustainability of all airport facilities.


Heathrow Airport

Figures for 2016:

  • 97% of our passengers had a security waiting time of less than five minutes.
  • 78.8% of departures were on time.
  • 84% of passengers rated their experience at Heathrow to be “excellent or very good”.
  • The overall valuation of the airport in the ASQ survey was 4.15/5.
  • The number of lost/missed bags per 1,000 passengers was 13.1, in contrast to 40 registered in 2007.

Awards and recognitions 2017

  • Heathrow Airport, Best Airport for Shopping - SKYTRAX WORLD AIRPORT
  • Heathrow Airport, Best European Airport - SKYTRAX WORLD AIRPORT
  • Heathrow Airport, Best Airport in Western Europe - SKYTRAX WORLD AIRPORT
  • Ferrovial Airports, Best Airport Portfolio Manager - AIR TRANSPORT AWARDS

Awards and recognitions 2016

  • Heathrow Airport’s Time Based Separation , Single European Sky Award - EUROPEAN COMMISSION