Our customers and users are the centre of everything we do. As established in the Ferrovial Quality and Environment Policy, our aim is to provide them with the best experience in the use of our infrastructures and services.
That is why Ferrovial maintains its strong commitment to quality and the environment. All business areas have quality and environmental systems in place.
In the vast majority of cases, these systems are certified according to ISO 9001 and 14001 and by the main accredited certification companies, including AENOR (Spanish Association for Standardization and Certification), SGS, BVQi (Bureau Veritas Quality International) BSI Group and DNV.
To calculate the scope of certification of the systems in each company and in the total of the group, the Percentage of Certified Activity has been calculated since 2008. The calculation method is based on accounting for the activities that are certified under a quality or environmental system, considering the Net Business Value (INCN) of each activity.
In 2016, the percentage of activity certified in quality under ISO 9001 was 91%.