Annual Report 2001 Ferrovial seeks to generate and provide value to shareholders, customers and employees and to effectively contribute to society’s development and wellbeing. Our human resources policy is based on the principle that shareholder value is generated by enhancing employee value. A company is seen as a sum of all those parts: people are the cornerstone of the business and innovation is the basis for our development. Our people Companies   face   new   challenges   due   to greater   workforce   diversity,   the   impact   of new technology and the new needs arising in the labor market. In   this   context,   Ferrovial   believes   that   its future     depends, more     than     ever, on employee  quality  and  training  and  that  the distinguishing   factor   is   people   with   sound knowledge,    initiative   and   the   ability   to assume responsibility. Based  on  the  importance  of  a  high-quality team,  Ferrovial devotes considerable efforts to  attracting,   motivating  and  retaining  our employees by creating an attractive environment   to   develop   a   professional career in all the areas in which it operates, in the conviction that our business performance   depends   on   developing   our key skills:  personal effectiveness–leadership –management capability. Employment relations Average workforce in 2001 by business area Construction 70.9% Services 18.9% Real Estate 1.9% Concessions 7.6% Corporation 0.7% Total 2001: 23,522 personas Workforce qualifications Technicians and operatives 80.8% Clerks 7.8% Graduates 11.4% Average workforce in  Spain and other countries Other countries 44.3% Spain 55.7%