We want to provide a specific communication channel as a way to report any irregular situations, breaches, unethical behavior or conduct that goes against the laws and regulations applicable to this group. All complaints sent through the ombudsperson process can be anonymous and are protected by computer security systems to guarantee the user’s anonymity. Sender will be protected before any retaliation is attempted.
If complainants wish to identify themselves, there is an optional section in the complaints form where they can provide their data and attach any additional information they deem appropriate.
In addition to this electronic ombudsperson process, it is also possible to send complaints to PO Box 2160 (28080 Madrid), if preferred.