Facility management project brings 3 London boroughs together
Improvement of total facilities management services within a total of 2,000 facilities in three London boroughs (UK).
- 10 year contract
- 2,000 locations
- 34% savings achieved
Ferrovial Services, through its UK subsidiary Amey, provides total facilities management services for buildings in Westminster City Council, the Royal Borough of Kensington & Chelsea, and the London Borough of Hammersmith & Fulham, known together as Tri-borough. The contract covers close to one hundred different services, including maintenance, security and renovation.
Prior to the contract being awarded to Ferrovial Services, each of these London boroughs had a separate facilities management service, with different degrees of outsourcing and different providers.
In order to offer a better and more efficient service, the client decided to put out a tender for management of the three boroughs through a single provider. Ferrovial Services, as the winning company, had to perform to high quality standards and achieve savings of 34% over prior costs.
Amey, subsidiary of Ferrovial Services in the UK, requested the support of the Centre of Excellence for Infrastructure to guarantee maximum efficiency. Out of all the services to be provided under the contract, it identified cleaning as the area with greatest potential for improvement in relation to both costs and quality. The Centre developed a tailor-made approach based on Lean Six Sigma’s “DMAIC” for cleaning, using operational productivity as the basis for its measuring system (m2/hr), with the British Institute of Cleaning Science’s values as a reference.
Some of the services provided by the Centre of Excellence for Infrastructure in support of this contract are:
- Analysis of contract performance
- Identification of area with greatest potential for improvement
- Detailed analysis
- Design of operational efficiency plan and methodology based on Lean Six Sigma
- Training and implementation of new measures.
The Centre of Excellence integrated this methodology in 11 of the largest facilities (30% of the service) and in all of the buildings within Westminster City Council. Moreover, it provided training to the necessary staff so that the methodology could be applied to the whole contract.
The Lean Six Sigma methodology developed by the Centre of Excellence for Infrastructure has provided the Tri-Borough contract with a high-quality, more efficient cleaning service: productivity increased from the 178m2/hr initially covered, to 290m2/hr, whilst considerably reducing the costs involved.