On-board services on Renfe’s high speed (AVE) and long distance trains.

On board customer services, catering, transport logistics and supplies on the AVE long distance trains and RENFE Spain trains, as well as on international train routes.

  • over 130,000 Journeys per year
  • 1,900 approx. Staff
  • 266.8 million Budget

The four-year contract awarded to Ferrovial Servicios is worth 266.8 million euros, and has the option of a two-year extension worth an additional 133.4 million euros.

The company won the bid for the two lots put out to tender by the Spanish rail operator: Lot I, which includes the Northeast, Mediterranean, International and Transverse routes, and Lot II, covering the North, South and East of mainland Spain.

The Ferrovial Servicios bid was based on two core premises: maximum efficiency in service delivery, enhancing the quality offered to users; and aligning company interests with those of Renfe as long-term strategic partners.

The contract covers the provision of on-board customer services, catering, transport logistics and supply on Renfe’s high speed and long distance trains, both within Spain and on international routes to Marseille, Lyon, Toulouse and Paris.

  • Crew: Greeting on boarding and leaving the trains, accompanying minors, newspaper service, headset provision and public address system.
  • Logistics: Reception and collection of products, freight composition, and loading/unloading of trains.
  • Catering: Management of all cafeterias, trolley bars and personal at-seat catering services (first class).

Operating bases:

  • Madrid (Atocha and Chamartín)
  • Barcelona
  • Seville
  • Málaga
  • Valencia
  • Alicante
  • Irún
  • Bilbao

International experience within the transport sector

Amongst the clients of Ferrovial Servicios in the transport and infrastructure services sector in Spain and the UK are ADIF, Renfe, Iberia, Madrid Metro, Aena, Heathrow Airports, Network Rail, Transport for London, and Transport Scotland.

  • Bringing the cargo needed for the trains on-board services.

  • A member of staff loads the food trolley onto one of the carriages.

  • A member of the team preparing the coffee machine.

  • A fully stocked food trolley is ready to begin service.

  • A copy of the daily newspaper is offered to an on-board customer.

  • A member of the team hands out menus to travelling customers.

  • A passenger accepts a bottle of wine on board the train.

  • Two Renfe trains drenched in sunlight as they enter and leave the station.

General Information

Project
On-board services on Renfe’s high speed (AVE) and long distance trains.
Coverage
National and International
Company
Ferrovial Services