{"id":266357,"date":"2023-08-02T12:49:24","date_gmt":"2023-08-02T10:49:24","guid":{"rendered":"https:\/\/www.ferrovial.com\/?page_id=266357"},"modified":"2023-12-20T12:42:07","modified_gmt":"2023-12-20T11:42:07","slug":"blueprints","status":"publish","type":"page","link":"https:\/\/www.ferrovial.com\/en\/resources\/blueprints\/","title":{"rendered":"Blueprints"},"content":{"rendered":"    <m-final-content-header >\n            <c-breadcrumb label-text=\"Breadcrumb\" slot=\"breadcrumbs\" type='2' align='left' wrap='wrapped wrapped' aria-label='You came from Resources'>\n                        <ol>\n\n                                                            <li><a href=\"https:\/\/www.ferrovial.com\/en\/\" title=\"Ferrovial\">Ferrovial<\/a><\/li>\n                                                                        <li><a href=\"https:\/\/www.ferrovial.com\/en\/resources\/\" title=\"Resources\">Resources<\/a><\/li>\n                                    \n                <\/ol>\n\n                <\/c-breadcrumb>\n    \n        <div slot=\"header\">\n            <h1>\n                Blueprints            <\/h1>\n                    <\/div>\n    <\/m-final-content-header>\n\n    \n\n\n<m-wysiwig class=\"wp-block-components-wysiwyg\"><div slot=\"maincontent\">\n<h2 class=\"wp-block-heading\"><strong>What are blueprints?<\/strong><\/h2>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"What are blueprints?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Blueprints are diagrams, plans, or networks that make it possible to visualize the services a company offers to recipients or customers in a clear, simple way. It reflects the interconnection and interactions between the parts of a production process and the final consumer. The parts of a productive process are understood to be people, facilities, machinery, and resources, which are represented in the diagram as an interconnected network.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What purpose do blueprints serve?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"This technique was invented with the aim of visualizing the stages and the specific journey of the process that defines a service, identifying the contact points, failures, risks in the process, and opportunities for improvement to benefit the end user.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What are the basic principles of a blueprint?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"<ol>\n<li>1.   Defining a target audience: every blueprint should be set up according to its target audience, which should be well-defined; the audience\u2019s primary needs should be known.<\/li>\n<li>2.   Flexibility: its design should allow multiple variants, both for business areas and number of customers, with the possibility of change, expansion, and continual improvement.<\/li>\n<li>3.   Accessibility: the diagram must be understood by the work team, not only by the company\u2019s managers. The production process and its components must be understandable to everyone.<\/li>\n<\/ol>\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What parts make up a blueprint?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"<ol>\n<li>1.   Customer actions: elements shown at the top of the diagram. This includes customer steps, actions, and interactions while evaluating, purchasing, or using a service.<\/li>\n<li> Physical evidence: also located at the top of the plan, this represents the physical evidence of the service and is numbered above each contact point.<\/li>\n<li>Frontage or visible employee contact: these actions include first-line contact with employees when they interact with customers face-to-face.<\/li>\n<li>Backstage or invisible employee actions: these are behind-the-scenes actions that customers don\u2019t see and which support the frontage actions, like phone calls.<\/li>\n<li>Support processes: this includes internal services, interactions, or actions carried out by individuals who are not employees and who provide an outsourced service to employees who are part of the company.<\/li>\n<\/ol>\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What are the benefits of blueprints?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"<ul>\n<li>They provide information on resources and processes related to a certain service.\n<\/li>\n<li>They expand the understanding of a company and its most essential elements.\n<\/li>\n<li>They make it possible to know and evaluate the weaknesses of a company, its processes, and its services. <\/li>\n<li>They make it possible to identify opportunities in order to optimize processes.\n<\/li>\n<li>They pool efforts from various departments within a company.\n<\/li>\n<li>They allow the transfer of information and knowledge to a team, as well as to new members of the company, in a way that is fast, organized, and simple.\n<\/li>\n<li>They define roles and functions, with the latter to be assigned to the appropriate teams.\n<\/li>\n<li>They allow comparison with competing services to improve if necessary.\n<\/li>\n<\/ul>\"\n    }\n  }]\n}\n<\/script>\n<p>Blueprints are <strong>diagrams, plans, or networks that make it possible to visualize the services a company offers to<\/strong> <strong>recipients or customers<\/strong> in a clear, simple way. It reflects the interconnection and interactions between the parts of a production process and the final consumer. The parts of a productive process are understood to be <strong>people, facilities, machinery, and resources<\/strong>, which are represented in the diagram as an interconnected network.<\/p>\n\n\n\n<p>Creating a blueprint <strong>requires the following:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Determining the setting<\/strong> where the interaction with the customer will take place.<\/li>\n\n\n\n<li><strong>Planning the steps that the user will carry out before, during, and after<\/strong> in relation to the company.<\/li>\n\n\n\n<li><strong>Building a map with the customer&#8217;s journey,<\/strong> as well as the participation of the employees and resources that provide the service.<\/li>\n\n\n\n<li><strong>Estimating the time that it will take users to carry out a step, <\/strong>as well as considering their emotions.<\/li>\n\n\n\n<li><strong>Drawing conclusions about the diagram<\/strong>, identifying points for improvement and flaws in the design. This last phase should be a discussion with the entire team that&#8217;s involved.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What purpose do blueprints serve?<\/strong><\/h2>\n\n\n\n<p>This technique was invented with the <strong>aim of visualizing the stages and the specific journey of the process that defines a service, identifying the contact points, failures, risks in the process, and opportunities for improvement<\/strong> to benefit the end user.&nbsp;&nbsp;<\/p>\n\n\n\n<p>It is also a tool that <strong>makes it easier for employees to visualize concepts that are abstract and not very tangible<\/strong> in order to define and develop action and contingency plans for potential risk cases.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the basic principles of a blueprint?<\/strong><\/h2>\n\n\n\n<p>1. &nbsp; <strong>Defining a target audience:<\/strong> every blueprint should be set up according to its target audience, which should be well-defined; the audience&#8217;s primary needs should be known.<\/p>\n\n\n\n<p>2. &nbsp; <strong>Flexibility:<\/strong> its design should allow multiple variants, both for business areas and number of customers, with the possibility of change, expansion, and continual improvement.<\/p>\n\n\n\n<p>3. &nbsp; <strong>Accessibility:<\/strong> the diagram must be understood by the work team, not only by the company&#8217;s managers. The production process and its components must be understandable to everyone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What parts make up a blueprint?<\/strong><\/h2>\n\n\n\n<p>1. &nbsp; <strong>Customer actions:<\/strong> elements shown at the top of the diagram. This includes customer steps, actions, and interactions while evaluating, purchasing, or using a service.<\/p>\n\n\n\n<p>2. &nbsp; <strong>Physical evidence:<\/strong> also located at the top of the plan, this represents the physical evidence of the service and is numbered above each contact point.<\/p>\n\n\n\n<p>3. &nbsp; <strong>Frontage or visible employee contact:<\/strong> these actions include first-line contact with employees when they interact with customers face-to-face.<\/p>\n\n\n\n<p>4. &nbsp; <strong>Backstage or invisible employee actions:<\/strong> these are behind-the-scenes actions that customers don&#8217;t see and which support the frontage actions, like phone calls.<\/p>\n\n\n\n<p>5. &nbsp; <strong>Support processes: <\/strong>this includes internal services, interactions, or actions carried out by individuals who are not employees and who provide an outsourced service to employees who are part of the company.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the benefits of blueprints?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>They provide information on resources and processes <\/strong>related to a certain service.<\/li>\n\n\n\n<li><strong>They expand the understanding of a company <\/strong>and its most essential elements.<\/li>\n\n\n\n<li><strong>They make it possible to know and evaluate the weaknesses of a company, its processes, and its services.<\/strong> Bad user experiences often come from failures in the company&#8217;s internal organization, so determining what the weak points are and addressing them is essential.<\/li>\n\n\n\n<li><strong>They make it possible to identify opportunities in order to optimize processes.<\/strong><\/li>\n\n\n\n<li><strong>They pool efforts from various departments <\/strong>within a company.<\/li>\n\n\n\n<li><strong>They allow the transfer of information and knowledge to a team,<\/strong> as well as to new members of the company, in a way that is fast, organized, and simple.<\/li>\n\n\n\n<li><strong>They define roles and functions,<\/strong> with the latter to be assigned to the appropriate teams.<\/li>\n\n\n\n<li><strong>They allow comparison with competing services <\/strong>to improve if necessary.<\/li>\n<\/ul>\n<\/div><\/m-wysiwig>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":172,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-266357","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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