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Head of Operations

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Publicado el 7 de octubre, 2022

Texas, Estados Unidos

Tiempo Completo


About us:

Ferrovial is one of the world’s leading infrastructure operators, committed to developing sustainable solutions. The company has presence in 6 main markets. It is a member of Spain’s blue-chip IBEX 35 index and is also included in prestigious sustainability indices such as the Dow Jones Sustainability Index and FTSE4Good. The aim of Ferrovial Corporation is to design the Company’s strategy, establishing global policies, guidelines and action guides related to the different functional areas of the Organization (Internal Audit, Finance, Human Resources, Legal, IT, Innovation, etc.), which subsequently are developed and adapted to the specificities of each Business Unit. Additionally, it performs a function of providing corporate services to the different companies of the group, while consolidating its information.

Job Description:

Your next calling: 
As the Head US of Operations, you will report to the CEO of NextMove by Cintra and have the opportunity to lead the creation, delivery and management of all NextMove product lines.  NextMove is a newly created subsidiary of Cintra (Ferrovial) with the mandate to create value through the development and operation of technology products that will power the next generation of smart infrastructure (apps, platforms, etc.) and bring new services to roadway users in the digital world.

Functions key to success:

  • Lead the development and oversee performance of technology products including back-office functionality to track usage of highways/roads

  • Determine additional consumer capabilities for existing products and opportunities for future products

  • Collaborate in the full cycle development and evolutive maintenance of technology platforms (front-end and back-end development, testing, implementation, maintenance) to ensure efficient operations, under tight timelines

  • Oversight of operations to insure efficiency, quality, effective customer service and cost-effective management

  • Definition, implementation, and monitoring of key performance indicators for tracking the day-to-day operations, including user acquisition, and customer satisfaction, among others.

  • Preparation of a variety of reports by collecting, analyzing, and summarizing data; definition of operational reports to be obtained by the operational back-office; preparation of reports and presentations for the CEO, the Board of Directors, and stakeholders

  • Partner with the CEO in establishing and implementing short and long-term business goals.

  • Work with the NextMove’s Finance Director to reconcile the platform´s operational transactions (revenue, cost) with the accounting function

  • Preparation of the operations annual budget, updates during the year and monitor actuals against forecast

  • Serves as point of contact with clients (Departments of Transportations, among others) for digital businesses´ operational matters

  • Set up and oversight of customer service and service desk function. Establish and implement operating, service desk and customer service procedures

  • Partner with the Head of Marketing and CEO to ensure customer onboarding, retention, support, etc are optimized for long term success.

  • Performs other duties as necessary

What you bring to the table:
You have worked hard to achieve success in your educational career, now put it to use. If you have a bachelor’s degree in Information Technology, Engineering, or related field, or a master’s degree preferred, you are halfway there with the needed abilities for this position. Do you have at least  7-10+ years of experience in start-up and/or digital environment operations and customer service and service desk operations? If the answer is yes, you can check off another box.  
With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to Cintra Digital Business Ventures:

  • Demonstrate business and operational expertise

  • Lead with humility and the commitment to see your team win both professionally and individually

  • Entrepreneurial with the ability to continuously drive excellence

  • Data driven, curious and passionate about mobility

  • Superior interpersonal communication, presentation skills, decision-making, project management and negotiating skills

  • Must be able to multitask, problem solve, prioritize, and implement innovative processes within a fast-paced environment

Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following:

  • Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs

  • Must possess experience working with analytic reporting tools such as Power BI or similar.

  • Expertise in software development, especially in the areas of digital applications for iOS and Android devices is a plus

Our working environment:

NextMove wants to ensure that all employees are comfortable and able to work in the type of culture and environment we have built our business on. Our office is typically quiet with low noise levels; however, you will often hear employees laughing and talking amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend a majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer.  There could be a time when you may need to lift and/or move up to 10 pounds, but not very often. Finally, there will be some local travel that will be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#cintra #United States of America #director

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