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Onsite IT Support Engineer

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JR03439 - JOB_POSTING-3-3080

Publicado el 12 de septiembre, 2023

Amsterdam, Holanda Septentrional (Países Bajos)

Tiempo Completo

Aplicaciones y Tecnología

About us:

Ferrovial is one of the world’s leading infrastructure operators, committed to developing sustainable solutions. The company has presence in 6 main markets. It is a member of Spain’s blue-chip IBEX 35 index and is also included in prestigious sustainability indices such as the Dow Jones Sustainability Index and FTSE4Good. The aim of Ferrovial Corporation is to design the Company’s strategy, establishing global policies, guidelines and action guides related to the different functional areas of the Organization (Internal Audit, Finance, Human Resources, Legal, IT, Innovation, etc.), which subsequently are developed and adapted to the specificities of each Business Unit. Additionally, it performs a function of providing corporate services to the different companies of the group, while consolidating its information.

Job Description:

The Onsite Support Engineer will be the main responsible for all the IT services provided in the Amsterdam office and to the users located in the Netherlands. This is a client-facing role where you will work closely with all departments across the business. This role will revolve around all the different elements that keep the team's technology operational, this includes setup & troubleshooting of hardware, assisting corporate IT services (workplace, communications, O365…) issues, inventory management, and working closely with the Corporate IT team to deploy and support the services for the users located in the Netherlands.

Main responsibilities:

  • Setup and troubleshoot hardware for the team and office
  • Keep track and manage the inventory of materials and tools
  • Support users that encounter problems with their corporate IT environment: computers, networks, videoconferencing, mobiles, O365, …
  • Support users with office use, such as problems with printers, Wi-Fi, and other related issues
  • Assist with the onboarding & offboarding of users and hardware, ensuring a smooth and efficient process.
  • Responding to and resolving technical queries from end users and VIPs
  • Desktop troubleshooting
  • Supervise and coordinate office cabling activities, patching and equipment installation
  • Agile escalation of massive/critical incidents
  • Main point of contact for hands&eyes support
  • Working with the Corporate IT team to identify and implement changes to address common issues
  • Assisting with project delivery and rollout of equipment
  • IT related local vendor management and coordination
  • Support executive meetings outside the office
  • Providing the highest level of Customer Service

Key Skills

  • 3-5 years of experience IT technical support
  • Strong technical understanding of Office365 and supporting users in it (online and on-site)
  • Experience with access and user security best practices
  • Experience in supporting Windows Desktop
  • Able to solve hardware issues with urgency
  • Can work well under pressure and with conflicting priorities
  • Have outstanding communication skills both written and verbal
  • Strong understanding of inventory management and procurement
  • Strong grasp of networking fundamentals TCP/IP DNS DHCP
  • Ability to provide VIP support both remote and face to face
  • Able to be self-sufficient and driven
  • Have the ability to work independently, autonomously and take initiative
  • Willing to learn new skills
  • Experience in troubleshooting issues with printers and networks
  • Multilingual and communicative in English and Dutch and Spanish will be very positively considered

We are currently looking for an IT Support Officer (First and Second Line) for the local IT department to join our fast-growing team for Belgium, Luxembourg, the Netherlands, France, Switzerland, and Greece.

You will be based in the Amsterdam office and remotely working with team members in the other countries for users in our countries.

Your role:

  • Incident and Request Management via ServiceNow ticketing system, resolving user problems
  • On-site support and problem resolution: computers, videoconferencing, mobile telephony
  • Configuration of computers for newcomers in the country
  • Mobile telephone support and assistance to migration
  • IT asset database maintenance and administrative support
  • Register incoming requests in the support ticketing system

Your profile:

  • Pro-active, customer-minded, and hands-on with great affinity for computers, networking, and smartphones
  • More than basic technical knowledge and IT-support experience in troubleshooting and always finding a solution
  • 3-5 years of experience within IT
  • Flexible, organized and with an eye for detail
  • Multilingual and communicative in English and Dutch
  • Capable of working unsupervised, independently, and remotely
  • Knowledge and usage of Microsoft Office applications, including Excel, Outlook, Teams, and SharePoint
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