(Ferrovial) ISO 9001:2000

Ferrovial maintains its commitment to quality. Clear proof of this commitment is the fact that different business lines have a Quality Management System that is certified to ISO 9001:2000 standards by the main certification accrediting firms.

Percentage of Certified Activities (ISO 9001)

 In 2011 the average percentage of quality certified activity in the construction, infrastructures and services businesses was 84%;if airports are also included, the figure was 71%, slightly higher than in the previous year. The average percentage of environment-certifi ed activity in the construction, infrastructures and services businesses was 80%; if airports are also included, the fi gure was 70%, slightly higher than in the previous year.

 This year, Ferrovial Agroman has maintained the scope of its quality certifications with respect to previous years. The slight drop inrelation to previous years was due to the fact that the construction branch is extending its operations to new countries that are notwithin the scope of current certifications. However, 100% of the contracts are managed with systems that guarantee management and product quality. The offices in Chile and Portugal have been included into the Environment scope.

In the services area, the percentage of activity with certifi ed quality remained unchanged compared to previous years, and increasedconsiderably in terms of environment, thanks to the certification of the Aragón Highway.

In the toll road division, the percentage of certifications remained unchanged compared to previous years.

All systems are internally audited by teams of qualified auditors who are independent of the audited area. The company continued to make great efforts in this respect, with more than 900 internal audits and 1,161 assessment visits.