Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

Traffic Management Center (TMC) Operator is responsible for monitoring traffic conditions as well as dynamic toll pricing on IH 635 (LBJ) and North Tarrant Express (NTE) Managed Lane Projects. The operator will use continual monitoring to identify events or obstructions that impede motorist safety and effective flow of traffic.

 Essential Duties and Responsibilities:

• Utilizes our DYNAC Advanced Traffic Management System (ATMS) software application for real time monitoring of traffic flow, entry of incident information and updates, and incident response and management

• Uses closed circuit television (CCTV) cameras, and several other means (networks, Waze, etc.) to detect, verify, and coordinate response to traffic events, such as accidents, congestion, construction, spills, etc.

• Monitors and visually confirm rates displayed on Toll Rate Sign (TRS) are accurate and manually adjusting, if needed, based on traffic conditions and according to established guidelines and business rules

• Communicates via telephone and/or radio with incident responders, field personnel, the general public, and other public and private agencies to report and receive information concerning road hazards and or obstructions

• Sends Traffic Advisories emails and updates classifying the accident type, severity and outlining the event details ex., injuries, lanes blocked, traffic backup, property damage, etc.

• Activate and update Dynamic Message Signs (DMS) to notify motorist of ongoing traffic events, associated back-ups, delays, alternative routes, and Amber/Silver alerts

• Detects and verifies field device failures with system diagnostics (MOMS) and provide rapid notification to ITS Maintenance staff for remedy

• Performs other job-related duties as assigned

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Associate or bachelor’s degree is strongly preferred or at least three years of professional job experience in transportation, traffic management, incidence response, radio dispatch, or a commercial operations environment or similar preferred.

• Familiarity with Dallas LBJI-635, Mid-Cities Region I-183, Fort Worth 35W and I-820 geography is a plus

Professional Qualities:

• Must be able to communicate well with motorists and maintain a positive and helpful attitude when on call

• Ability to read maps and charts

• Punctuality and adherence to scheduling

• Willingness to be flexible with your schedule and rotate between different shifts over time

• Willingness to work schedules that will include night shifts and weekends

• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure

• Ability to follow detailed procedures and take direction

• Ability to coordinate real time activities and initiate immediate priorities, for self and support

• Ability to uphold a professional relationship with all internal and external staff members and general public

• Good teamwork skills and active working attitude required

Computer Skills:

• Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs

• Must be able to demonstrate typing proficiency and basic computer skills

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability and willingness to work alternate work schedules and be on-call 24

• The noise level in the work environment is usually quiet

• The employee must occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

• While performing the duties of this job, the employee is regularly required to talk or hear

• The employee is frequently required to stand, walk and sit

• The employee may be required, in rare instances, to travel to and from NTE Traffic Management Center for short durations

• The position is defined as essential personnel and may require additional hours and flexibility of scheduling in response to increased demands and significant events.

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

As a Traffic Management Center (TMC) Operator, you will be responsible for monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and monitoring of dynamic toll pricing on the I-77 MP’s Managed Lanes Projects.  The operator position is the eyes and ears for detection and management of all activities being handled by the TMC.  You will provide administrative support to the Operations and Maintenance department for efficient operations.

Functions key to success:

• Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.), and dispatching incident support when needed

• Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support

• Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department

• Assist to process and input data into the maintenance management system and generate monthly and quarterly reports

• Maintain an accurate record of events and log data

• Assist in the efficient transfer of data, activities, and schedules

• Prepare routine and complex correspondence including letters, memoranda, and reports

• Assist in the preparation of operating procedures, procurement and purchase processes

• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system

• Establish and maintain filing systems and support document control

• Coordinate, collect and prepare information packet required for submittal of insurance claims

• Provide human resources administrative functions for the O&M department

• Responsible for coordinating meeting arrangements

• Greet visitors, field calls, and take messages

• Other administrative/support duties as assigned

What you bring to the table:

• Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly relative experience in a TMC environment

• 0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar

With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:

• Ability to interact with colleagues in a self-managed team structure

• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure

• Ability to coordinate real time activities and initiate immediate priorities, for self and support

• Good teamwork skills and active working attitude required

 
Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following:

• Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs

Our working environment:

I-77 wants to ensure that all employees are comfortable and able to work in the type of culture and environment we have built our business on. The ability and willingness to work alternate work schedules, including weekends and night shifts will be essential. Our office is typically quiet with low noise levels; however, you will often hear employees laughing and talking amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend a majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer and clearly interpret events on the video wall.  There could be a time when you may need to lift and/or move up to 25 pounds, but not very often. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.