About us:

In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

Summary: The Traffic Management Center (TMC) Operator is responsible for monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and monitoring of dynamic toll pricing on the I-66 Managed Lanes Project. The operator position serves as the eyes and ears of detection and management for all activities being handled by the TMC. 

Functions key to success:

• Serve as the point of contact for third parties requiring assistance on the I-66 Express Lanes Project (general public, VDOT, VDOT TMC, emergency responders, etc.), and dispatching incident support.

• Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support in a timely and efficient manner.

• Maintain an accurate record of events and input data into TMC systems correctly.

• Maintain multi-agency and public communications via various channels.

• Provide real-time status of ongoing Traffic Management Center activities.

• Maintain work orders for ITS equipment and log status updates.

• Perform routine equipment status checks and monitor equipment for potential operational problems.

• Monitor, verify, and respond to all planned and unplanned activities impacting traffic flow and/or motorist safety.

• Complete all duties and tasks assigned during the shift.

• Document response and clearance times and other relevant information relating to incidents.

• Attend training and staff meetings as required.

• Identify and escalate safety related issues.

• Other administrative/support duties as assigned.

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to satisfactorily fulfill those duties.

Education & Experience:

• High school diploma or GED required.

• Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly related experience in a TMC environment.

• Understanding of ITS devices and assets, and ability to navigate the current Advanced Traffic Management System (ATMS).

• Familiarity with local freeways and arterial roads.

Professional Qualities:

• Ability to interact with colleagues in a self-managed team structure.

• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure.

• Ability to coordinate real time activities and initiate immediate priorities, for self and support.

• Good teamwork skills and active working attitude required.

• Ability to work independently in carrying out the duties of the position.

Computer Skills:

• Demonstrated proficiency in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and other software applications.

• Understanding of basic computer functions and hardware components.

• Strong, accurate data entry skills.

• Ability to type at least 40 WPM. 

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability and willingness to work alternate schedules, be on-call (nights, weekends and holidays) and availability for short-notice and long duration work assignments (flexibility is a must).

• The noise level in the work environment is usually quiet.

• The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include ability to adjust and maintain focus to use a computer and clearly interpret events on the video wall.

• Visual, speaking and auditory abilities required.

• Ability to be stationary for extended periods of time and view traffic conditions, system alarms, toll prices, message signs, etc. on computer monitors and a video wall. 

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

As a Traffic Management Center (TMC) Operator, you will be responsible for monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and monitoring of dynamic toll pricing on the I-77 MP’s Managed Lanes Projects.  The operator position is the eyes and ears for detection and management of all activities being handled by the TMC.  You will provide administrative support to the Operations and Maintenance department for efficient operations.

Functions key to success:

• Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.), and dispatching incident support when needed

• Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support

• Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department

• Assist to process and input data into the maintenance management system and generate monthly and quarterly reports

• Maintain an accurate record of events and log data

• Assist in the efficient transfer of data, activities, and schedules

• Prepare routine and complex correspondence including letters, memoranda, and reports

• Assist in the preparation of operating procedures, procurement and purchase processes

• Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system

• Establish and maintain filing systems and support document control

• Coordinate, collect and prepare information packet required for submittal of insurance claims

• Provide human resources administrative functions for the O&M department

• Responsible for coordinating meeting arrangements

• Greet visitors, field calls, and take messages

• Other administrative/support duties as assigned

What you bring to the table:

• Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly relative experience in a TMC environment

• 0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar

With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:

• Ability to interact with colleagues in a self-managed team structure

• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure

• Ability to coordinate real time activities and initiate immediate priorities, for self and support

• Good teamwork skills and active working attitude required

 
Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following:

• Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs

Our working environment:

I-77 wants to ensure that all employees are comfortable and able to work in the type of culture and environment we have built our business on. The ability and willingness to work alternate work schedules, including weekends and night shifts will be essential. Our office is typically quiet with low noise levels; however, you will often hear employees laughing and talking amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend a majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer and clearly interpret events on the video wall.  There could be a time when you may need to lift and/or move up to 25 pounds, but not very often. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.