Our Commitment with Airports

At Ferrovial Airports we believe that the future of airports lies on two essential premises: the design of ambitious investment programmes, and an environmentally-friendly airport management approach.

SUSTAINABILITY AND INNOVATION

Ferrovial Airports

Sustainability and innovation are crucial in managing our airports. Our goal is to create facilities that are modern, functional, safe, techological, and sustainable in order to offer our passengers a experience different from the rest.

  • Heathrow’s Energy Centre is the UK’s largest biomass facility.
  • Heathrow’s Terminal 2 is a benchmark for sustainability within the industry. It is the first airport terminal in the world to obtain BREEAM environmental certification.
  • Heathrow has a unique system of driverless electric vehicles.
  • Southampton Airport has been recognized for its good practices in waste treatment and initiatives in favor of the local community.

PASSENGER EXPERIENCE AT HEATHROW

Heathrow Airport

Figures for 2017:

  • 97% of our passengers had a security waiting time of less than five minutes.
  • 78.8% of departures were on time.
  • 84% of passengers rated their experience at Heathrow to be “excellent or very good”.
  • The overall valuation of the airport in the ASQ survey was 4.2/5.
  • The number of lost/missed bags per 1,000 passengers was 13.1, in contrast to 40 registered in 2007.

Awards and recognitions 2019

  • Heathrow won Skytrax awards in the following categories.
    • The World's Top Airport Terminal for Terminal 5
    • World's Best Aiport Shopping
    • Best Airport in Western Europe

Awards and recognitions 2018

  • Carbon Trust Standards
    Heathrow has been the first airport to earn four Carbon Trust Standard in the following categories.
    • Supply chain
    • Carbon emissions
    • Water management
    • Waste reduction
  • Heathrow won Skytrax awards in the following categorías.
    • World's Top Airport Terminal for Terminal 2
    • World's Best Airport Shopping
    • Best Airport in Western Europe
  • For the Corporate Initiative of the year in the UK to make the hub the preferred place to work.
  • Southampton Airport won Corporate Social Responsibility Award at the Solent Business Awards 2018 organized by The Business Magazine.