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IT Tech Analyst (Operations and Maintenance) 

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Posted on 6 February, 2023

Virginia, United States of America

Full time

Applications & Technology

About us:

Ferrovial is one of the world’s leading infrastructure operators, committed to developing sustainable solutions. The company has presence in 6 main markets. It is a member of Spain’s blue-chip IBEX 35 index and is also included in prestigious sustainability indices such as the Dow Jones Sustainability Index and FTSE4Good. The aim of Ferrovial Corporation is to design the Company’s strategy, establishing global policies, guidelines and action guides related to the different functional areas of the Organization (Internal Audit, Finance, Human Resources, Legal, IT, Innovation, etc.), which subsequently are developed and adapted to the specificities of each Business Unit. Additionally, it performs a function of providing corporate services to the different companies of the group, while consolidating its information.

Job Description:

The I-66 Express lanes Project

The I66 Outside the Beltway is an approximately 22 miles project corridor that extends along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Ferrovial has implement state-of the art systems for the operations of this project which include: 

  • Dynamic Tolling to optimize traffic conditions using AI algorithms. 

  • Native cloud BackOffice System for transactions processing (from detection in the road until it is ready to be billed to the customers) based on AKS. The architecture applies best of breed DevOps and CD/CI principles. 

  • Smart monitoring and observability platform providing continues real time status of the system and data analytics capabilities, using latest technologies like Databricks, Azure Delta Lake and Power BI 

  • Commercial BackOffice for customer and billing management based on Dynamics 365 SaaS. 

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that werent enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Your next calling: 

As the IT Tech Analyst (Operations and Maintenance), you will have the opportunity and responsibility for assessing back-office system operations, determining problems, providing solutions to issues that arise, operating and maintaining the system, and brainstorming possible improvements that can be made to the system in the future.

Functions key to success:

  • Incident initial debugging, root cause identification and workaround/fix proposal.

  • Incident prioritization triaging and prioritization.

  • Responsible for end-to-end incident internal ownership and follow up.

  • Act as technical first Point-of-contact and analyst.

  • Assessment of incidents/problems and coordination with Level-2 and Operation teams based in Spain and other locations in USA.

  • Requirement’s intake and Enhancement’s assessment.

  • User acceptance test and support.

  • Commitment to SLA targets, proactive detection of solutions to improve service.

  • Attend daily scheduled and ad hoc meetings with client concerning normal system operation and provide updates concerning open tasks.

  • Collaborate with client to better understand business needs, institute standard processes, and promote continuous improvement

  • Utilize JIRA to log system maintenance and track system issues

  • Monitor system performance using Microsoft Power BI

  • Collecting progress made during by the team in Spain before the start of the business activities in the USA.

  • Leading daily meetings with concession.

  • Working on concession's request such as:

    • Configuration change validations and executions.

    • Manual Start and stop of processes.

    • Collecting information from System's Databases.

    • Analyze systems' performance data. Identify patterns and actions required.

    • Report on alarms occurrence, frequency and meaning.

    • Propose, test and implement critical fixes.

    • Present evidence to the concession on fixes or changes requests.

    • Generate requirements together with the concession and work on the design of coda changes required.

    • Evaluate revenue impacts of actions requested by the concession or originated in incidents.

    • Evaluate traffic patterns in the context of systems KPIs.

    • Monitor SLAs, identify patterns and propose corrective measures.

    • Identify potential risks to the operability of the systems and propose actions.

    • Monitor infrastructure performance and implement changes on the systems required to address potential issues.

What you bring to the table:

You have worked hard to achieve success in your educational career, now put it to use. If you have a bachelor’s degree in Computer Science, Telecommunications Engineering, IT Engineering or related field, you are halfway there with the needed abilities for this position. Do you have at least5+ years of experience in Software Development and IT environments operations, DBA and Devops. If the answer is yes, you can check off another box.

Additionally, experience in back-office systems is highly preferred.

With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to Ferrovial:

  • Must possess strong interpersonal skills, regarding interface with employees and vendors

  • Must be able to multitask and problem solve within a fast-paced environment

  • Ability to interact with colleagues in a self-managed team structure

Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the following:

  • SQL scripting, creation, execution, and analysis skills.

  • Oracle SQL and PostgreSQL database to create and manage stored procedures.

  • MongoDB NoSQL to query and manage data

  • Advance skills in MicroServices, Containers, Kubernetes, REST APIs,

  • Advanced in Core JAVA, .NET, Angular and SW development concepts.

  • Azure cloud, Azure Monitoring. Data Lake queries knowledge.

  • Basic Dynamics 365 knowledge to analyze and test system functionality. 

  • Experience operating in big IT environments and understanding of how to manage multiple stakeholders in a matrix environment.

  • Functional support to final users.

Our working environment:

Ferrovial wants to ensure that all employees are comfortable and able to work in the type of culture and environment we have built our business on. Our culture relies on in-person collaboration and teamwork to leverage the full potential of our multidisciplinary teams, therefore the position is 100% office based. Our office is typically quiet with low noise levels; however, you will often hear employees laughing and talking amongst themselves. Effective communication will be key for this role and will require you to talk and hear others. You will probably spend a majority of your time sitting and/or walking around the office, whether to visit a co-worker or make it to a meeting on time and there may be occasional long hours to put in if you are diligently working to complete a project and finish a report. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer.  There could be a time when you may need to lift and/or move up to 10 pounds, but not very often. Finally, there will be some travel that will be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#Ferrovial #United States of America #entrylevel

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