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Operations Manager

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JR04172 - JOB_POSTING-3-2918

Posted on 24 August, 2023

Charlotte, North Carolina (United States of America)

Full time


About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Operations Manager works in roadway operations and maintenance and is a key part of the Roadway Operations and Maintenance Department, responsible for the supervision of all infrastructure elements of I-77. The individual requires to be competent in data collection and its consequent analysis to obtain efficient and practicable actions for the daily operations of the highway. The Operations Manager provides strategic analysis and guidance to the organization on the operation and maintenance of infrastructures to achieve performance standards while minimizing costs and risks.

Essential Duties and Responsibilities:

  • Develops and monitors any operational improvements to be performed on the assets.

  • Controls, prepares and schedules any corrective action required to improve asset conditions, complying with the due defect date

  • Assists in preparation of the O&M annual budget and the Capital Expenditure model for the tree projects

  • Cooperates with the Financial department in the achievement of the annual budget’s improvement goals

  • Assists COO in the review and approval of all plans, payments, and change orders for contracts

  • Works closely with the Maintenance Manager to coordinate roadway maintenance activities, assisting in all technical issues that might be needed and defining and monitoring policies and procedures

  • Works closely with the COO and other departments to research and analyze data, detecting trends and pursuing operational improvements in the highways

  • Assist the COO in meetings and negotiations with different stakeholders (North Carolina Department of Transportation, Cities, main vendors and suppliers, etc.)

  • Works closely with the Traffic Management Center and the Field Systems Analysts for the right tracking and monitoring of traffic related data (accidents, assistances, etc.)

  • In coordination with Cintra US headquarters, develops, implements and manages asset management tool (VUEWorks) and other tools and systems (GIS, data analytics platforms, etc.), looking for more innovative and efficient ways to enhance the asset management tools

  • When required, participates in innovation and research groups at a shareholder/corporate level

  • Reviews consultant prepared plans, specifications, contract documents and reports

  • Supervises field project inspections during annual quality inspections, or as needed

  • Prepares and submits monthly reports on Roadway Operations and Maintenance Department performance and activities for inclusion into the company’s monthly report

  • Prepares and submits monthly, quarterly and annual reports for inclusion into the Comprehensive Agreement (CA) & Developer Management Plan required reports (DMP)

  • Ensures full compliance with the CA’s O&M Measurement and Performance Table

  • Prepares and revises the relevant department areas of the DMP

  • Prepares RFP and oversees any other technical advisory services or surveys which might be needed and according with NCDOT standards

  • Actively promotes the safety of the department and the employees

  • Perform other job-related duties as needed

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • Bachelor’s degree in Civil Engineering or related  

  • 7-10+ years of experience in construction and/or roadway maintenance, or technical department in a major infrastructure developer are desirable

  • Experience in data analytics and/or IT developments is also desirable

  • Must possess and maintain a valid driver’s license

Professional Qualities:

  • Effectively manages tasks and tight deadlines

  • Excellent written and oral communication skills

  • Strong leadership skills

  • Must be very detail oriented and have analytical capabilities

  • Innovative and flexible mindset

  • Ability to interact with colleagues in a self-managed team structure

  • Strong interpersonal communication, decision-making and resolution skills

  • Must be able to multitask, problem solve and  prioritize, within a fast-paced environment

Computer Skills:

  • Must be able to demonstrate computer proficiency, especially within Microsoft Excel, Word and Power Point, as well as PC based programs

  • CAD and/or MicroStation experience desirable

  • VUEWorks (asset management tool) and ArcGIS experience desirable

  • Experience in data analytics and IT development is a plus

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually quiet

  • Regular travel required, may include occasional air travel

  • The employee must occasionally lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

  • While performing the duties of this job, the employee is regularly required to talk or hear.

  • The employee is frequently required to stand, walk and sit

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