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Business Systems Analyst

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JR03580 - JOB_POSTING-3-2660

Posted on 31 July, 2023

Dallas, Texas (United States of America)

Full time

Applications & Technology

About us:

Who is NTE Mobility Partners and LBJ Infrastructure Group? The North Tarrant Express was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. With an Average Annual Daily Traffic (AADT) of 200,000, this Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The LBJ Express is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. With an Average Annual Daily Traffic (AADT) of 270,000, it is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, approximately three months ahead of schedule, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

Job Description:

The Business Systems Analyst works with department stakeholders to develop central systems requirements, functionality, test requirements, implementation and testing of central systems, and overall workflow automation. The Business Systems Analyst will also serve as a powerful resource to concession departments by championing Business Process Improvement (BPI) Projects driving efficiencies, accuracies, and process automation to increase department’s overall effectiveness and value contribution.  These BPI projects will leverage the Microsoft Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agent, etc.) to build automated solutions for workflow efficiencies.

Additionally, this person will also assist the Central Systems Manager with monitoring and supporting day to day operations of the central systems to ensure on time and accurate billing of toll transactions; accurate reconciliation of all revenue; accurate reporting of revenue and traffic; and ensuring a predictable and reliable managed lane customers experience.

Essential Duties and Responsibilities:

  • Serve as a consultant to business stakeholders to identify system defects and enhancement opportunities

  • Actively escalate system issues to CTS support team and system owners 

  • Assist business stakeholders with day-to-day operational activities, especially related to BI reporting needs

  • Lead and facilitate process improvement initiatives driving innovation and improvement by empowering business units to digitize and automate business processes while maintaining necessary oversight and governance (Automation Center of Excellence)

  • Lead and participate in design reviews of functional requirements and test cases

  • Documenting customer requirements, evaluating business process implications, and creation of technical documentation, including specifications, manuals, and plans

  • Ensure system changes follow the requirements outlined in Toll Services Agreement (TSA) and Comprehensive Development Agreement (CDA)

  • Ensure proper documentation and deliverables are created and maintained for all project work

  • Performing quality assurance checks on software, which includes testing and validating the product developed matches customer requirements

  • Ensure on time delivery of software deliverables by actively setting deliverable milestones, managing on time completion of milestones, prioritizing activities and anticipate/escalate potential project delays

  • Perform User Acceptance Testing in Pre-Production and aid during Production validation

  • Monitor the deployment of system code changes and provide needed post release assistance to business stakeholders

  • Review and verify test evidence and record and track resolution of all defects and system performance issues ensuring adheres to Business Rules and Business Processes

  • Reporting and tracking of key performance indicators  

  • Ensuring policies and procedures are documented as required

  • All other tasks as assigned

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • Bachelor’s degree in IT, computer science or a related field

  • 3+ years’ experience in the field of business analysis, project management, or relevant master’s degree

  • 2+ years’ experience in the toll industry transaction processing preferred, but not required

  • Microsoft Power Platform knowledge and experience, specifically Power BI, Power Automate, Power Apps are preferred along with SQL capabilities

  • Project/Program Management or experience with coordination of multiple teams in a technology systems environment

Professional Qualities:

  • Excellent analytical skills with the ability to be creative in driving new ideas and solutions

  • Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment

  • Excellent communication skills

  • Reporting and documentation skills

  • Facilitation skills to effectively lead coworkers through project deadlines

  • Ability to interact with colleagues in a self-managed team structure

Computer Skills:

  • Must be able to demonstrate computer proficiency, especially with the Microsoft suite of products.

  • Working knowledge of SQL

  • Working knowledge of Microsoft Power Platform (Power BI, Power Apps, Power Automate, Power Virtual Agent)

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • The noise level in the work environment is usually quiet

  • Occasional travel required, may include air travel

  • Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

  • While performing the duties of this job, the employee is regularly required to talk or hear

  • The employee is frequently required to stand, walk, and sit

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